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Business Operations

Streamlining operations to increase productivity and eliminate waste.

About the team

At a high level, the Business Operations team manages the entire company and streamlines how the company operates. This team looks at the entire company, analyses various processes, procedures, software, and systems, and works to increase the efficiency and clarify of the company by implementing positive changes.

The Business Operations team is focused on Ideal Concepts’ revenue and profit and works to make sure all processes are constructive and efficient. The team provides oversight within each department to help create accountability for all teams.

This team could include positions such as Chief Operating Officer, a manager of operations, various assistants, business analysts, process analysts, and others who collectively act as a kind of secondary Chief Executive Officer.

Team metrics

Oversight Of 5 Departments

Help Grow $50m Of Revenue

Analyze Over 1,000+ Data Points

Improve On 100’s Of Processes

Administrative Services DirectorMeet our Administrative Services Director!

Ashley Rancourt

Ashley Rancourt started her journey with Ideal Concepts as a case manager back in 2010. By 2011, she had worked her way to a new role as our commission account specialist. As the head of our Commissions department for 4 years, Ashley was able to utilize her BA in Mathematics from Cedar Crest College.

Ashley was known for being skilled in all our administrative positions before her promotion to Administrative Manager in mid-2015. As Administrative Manager, Ashley oversees all administrative departments - including Licensing, Case Management, Customer Service and Commissions - making sure every team runs smoothly for brokers and clients.

Ashley Rancourt
“What I love about working with the administrative teams at Ideal Concepts is that while each team is each their own individual contributor, we work closely and cohesively together to accomplish the same goals”

TestimonialsWhat people are saying