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Human Resources

Hiring, engaging, and retaining top talent is what we do best.

About the department

Our Human Resources department is responsible for the company’s hiring and maintaining of passionate employees.

The Agent Recruiting team contracts experienced agents for our elite Sales team. We have thousands of contracted agents across the country. The Corporate Recruiting team hires dedicated professionals to work out of our Lehigh Valley offices. They find the best people in the industry to ensure our company always operates at the highest level.

The Human Resources team helps our new hires get situated at the company and helps them feel at home. The team provides comprehensive human resource consultation, guidance, and support services to maximize the effectiveness of the company and to be the go-to team for all employee relations issues.

Department metrics

Oversees 120+ Employees

Over 2,500 Agents Recruited

Average 15 Month Retention

Offers 8 Total Employee Benefits

Human Resources leadership!Meet our Human Resources leadership!

Susan Gallop

Susan Gallop joined Ideal Concepts, Inc. as the Human Resources Manager in July 2021.  She has served as a consulting manager for the service, manufacturing / distribution, and energy industries, both domestically and internationally, for over 20 years.  She enjoys collaborating on organizational strategies designed to facilitate business growth. Although she has a Master’s in HR / Organizational Development and 3 professional certifications in her field, her undergraduate is Environmental Planning and Design / Landscape Architecture.  When Susan is not seeking better business solutions, she can be found in her garden, or hiking, or thinking about enjoying her garden or hiking.

Susan Gallop
“Ideal Concepts is poised for exceptional growth. The opportunity we all have to provide exceptional service to our clients will drive the growth needed for our collective success.”

Eric Thomas

Eric has been working in human capital management for 14 years with specific focus on leading and designing high volume staffing strategies. With a degree in Information Technology and Business Management, he has built his career developing cutting edge recruiting solutions that accomplish strategic business objectives. He assumed the position of Recruiting Manager with Ideal Concepts in 2017 where he implemented the framework to launch an aggressive and effective recruiting organization. Eric was promoted to Recruiting Director in 2020 and continues to drive the strategic vision of exponentially growing the company with hard to find and unique resources locally and across the country.

Eric Thomas
“Relentless motivation is one of the keys to our success. I am proud to be part of an organization where all employees are focused on driving us forward for the collective win.”

Department teams

Agent Recruiting

agent-recruiting

Agent Recruiting

The Agent Recruiting team is responsible for growing our agent base, which is currently at over 2,500 agents. Our agent recruiters also give prospective agents a detailed breakdown of their earning potential and help them understand their responsibilities. Each of our sales divisions has its own team of agent recruiters.

Corporate Recruiting

corporate-recruiting

Corporate Recruiting

Our Corporate Recruiting team is a critical part of Ideal Concepts’ ambitious expansion plans. With more than 200 employees currently, and bold plans to continue our growth over the next two years, we depend on our corporate recruiters to find and hire the best individuals for all positions and departments.

Human Resources

human-resources

Human Resources

The Human Resources team develops, implements, and maintains HR strategies and initiatives that align with our company’s goals. They are responsible for creating and developing programs that provide internal development opportunities. This team also oversees all employee benefit programs and handles payroll.

TestimonialsWhat people are saying

Department open positions