Our customer service team is known for building strong, long-lasting relationships with both our members and agents. They foster easy and positive communication and spend their days problem solving. Whether it be to help an agent support a client, or to directly communicate with a client who needs assistance with a product, our customer service team goes above and beyond to help solve sometimes complex issues.
Ideal Concepts’ customer service team members are expected to be extremely knowledgeable about insurance terminology, rules, regulations, and product features. They spend their days educating clients and agents on insurance and non-insurance health products, as well as assisting with other issues that may pop up- whether that be with billing, claims, benefits, or other features.