When an agent or employee runs into a technical issue, the Desktop Support team comes to the rescue. With expertise in a variety of IT-based programs and software, the Desktop Support team resolves all kinds of issues ranging from simple to complex.
The Desktop Support Specialists respond to phone calls and emails quickly while maintaining a high level of courteous customer service. When necessary, they use remote desktop software to provide “hands-on” help so that the user can sit back and relax while the problem is solved. To keep everything running smoothly, the Desktop Support team uses a ticketing system to log and update customer requests.