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Information Technology

Managing all company IT infrastructure with 24/7 uptime requirements.

About the team

Ideal Concepts’ complex information technology needs requires this team to continually innovate, implement, oversee, and maintain a plethora of networks, firewalls, physical servers, virtualization, disaster recovery, tertiary redundancy, backups, and more.

Our IT Department provides direct and indirect support to our 350+ employees, as well as our hundreds of agents, and hundreds of thousands of clients. The team oversee all internal IT infrastructure, policies, procedures, security, and training for our rapidly expanding employee team.

In addition, the Information Technology team at Ideal Concepts also maintains IT security for all internal and external company infrastructure and supports our company technology and platforms.

Team metrics

Manage 350+ Employees’ IT Needs

Assist 1,000+ Remote Agents

Maintain 4+ Complex Websites

Oversee 3 Data Centers

IT ManagerMeet our IT Manager!

Joshua Miller

Joshua has a bachelor’s degree in Network and Communications Management and a master’s degree in Information Systems Management. He has been in Information Technology for 14 years and started with Ideal Concepts in 2019. Josh began his career at Best Buy for the Geek Squad and after graduating with his bachelor’s degree, worked at a Radiology company in NJ where he grew his extensive knowledge of complex company infrastructure, infrastructure security, project management, and Infrastructure management.

In his spare time, Josh enjoys tinkering with different types of technology, playing video games, and outdoor activities such as bike riding and kayaking.

Joshua Miller
“I enjoy working at Ideal Concepts because the culture is progressive, the technology we use is cutting edge and ever changing, and the different departments are a pleasure to work with.”

TestimonialsWhat people are saying